Question 1

What does Puffin Packaging offer?

Accepted Answer

General Products
 
We supply insulated boxes, pouches, liners, and ice packs built specifically for fresh, chilled, or frozen food delivery.

Question 2

What’s in the Box Liner Kits range?

Accepted Answer

General Products
 
Durable boxes either taped or die-cut presentation boxes with liner kits for maximum temperature control. Choose 100% award-winning pure wool or vegan denim insulation in sizes suited for small to high-volume orders.

Question 3

What about the Pouches & Liners?

Accepted Answer

General Products
 
You can purchase the pouches or liners with or without boxes. All perfect to blanket your foods in to ensure they stay cold all the way to your client and are blanketed all the time during shipping.

Question 4

What about Ice Packs?

Accepted Answer

General Products
 
Choose DuraCool (chilled) or DuraFreeze (frozen) reusable ice packs that work perfectly with our insulated boxes and liners. Note: Ice packs cannot be returned via our circular scheme. Please recycle them locally; the gel is non-toxic and drain safe.

Question 5

What is your Return Scheme?

Accepted Answer

Sustainability & Circularity
 
Send back a minimum of six WoolPac or denim liners/pouches via Royal Mail and we’ll reuse them — reducing waste and closing the loop on packaging. Learn more >

Question 6

How eco-friendly is Puffin Packaging?

Accepted Answer

Sustainability & Circularity
 
Sustainability drives everything we do.

Our wool is responsibly sourced from European and British farms.
All components are recyclable or reusable.
We’re proud winners of the Innovation in Wool Award at the Great Yorkshire Show.

Question 7

What are the pouches and liners made of?

Accepted Answer

Materials & Vegan Options
 
We use two insulation types:

Wool
100% pure, renewable wool inside recyclable, food-grade MDPE sleeves.

Denim
A vegan-friendly alternative made from recycled denim with excellent thermal performance.

Question 8

Can I get vegan insulation instead of wool?

Accepted Answer

Materials & Vegan Options
 
Absolutely! Our denim insulation is available. Just let your Puffin Specialist know when enquiring.

Question 9

How do Puffin products keep food chilled or frozen?

Accepted Answer

Performance & Temperature Control
 
Wool and denim trap air, regulate humidity, and minimise condensation maintaining consistent temperatures and protecting product integrity during transit.

Question 10

How long do ice packs need to freeze?

Accepted Answer

Performance & Temperature Control
 
Freeze for around 24 hours before use.

DuraCool
Ideal for chilled deliveries.

DuraFreeze
Needs a colder freezer and longer freezing time. Ask our team for guidance.

Question 11

How many ice packs do I need?

Accepted Answer

Performance & Temperature Control
 
It depends on shipment size and product type. Our team can advise the best quantity for consistent temperature control.

Question 12

What certifications do Puffin hold?

Accepted Answer

Performance & Temperature Control
 
Puffin Packaging holds ISO standards.

Question 13

How does Puffin Packaging keep products at the right temperature, and for how long?

Accepted Answer

Performance & Temperature Control
 
Puffin’s insulated packaging has been tested to maintain chilled or frozen temperatures for extended periods under typical delivery conditions. Our natural WoolPac and vegan denim insulation work with Puffin’s DuraCool and DuraFreeze ice packs to help protect product integrity throughout transit.

Wool’s unique fibre structure naturally traps air, reducing heat transfer and helping to control humidity meaning products arrive fresh, safe, and ready to enjoy. Performance will vary depending on load size, product temperature, and courier route, so we always recommend customers carry out their own validation testing to ensure the best results. Get your free samples no commitment, no catch!

We’ll send you a Puffin sample pack so you can test it out before ordering. Call our Puffin Packaging Specialists who can understand your needs and sizes and can get you a tailored sample. Totally free of charge.

Question 14

What sizes are available?

Accepted Answer

Sizes & Ship-Volume Support
 
We offer:

Pouches
From micro to extra-large, with matching mailing bags or boxes if required.

Liners
Small (16 L), Medium (32 L), Large (40 L), Extra Large (48 L). Each box requires two liners for full insulation available as cost-effective combos. Or ask our friendly team for a bespoke size and quote.

Question 15

Can you help start-ups or high-volume shippers?

Accepted Answer

Sizes & Ship-Volume Support
 
Yes! Whether you send a few boxes a week or thousands a month, our specialists help you choose cost-effective, scalable, and sustainable packaging.

Question 16

Are Puffin products certified for food and pet-food safety?

Accepted Answer

Sizes & Ship-Volume Support
 
All liners are manufactured in MDPE sleeves and ice packs contain non-toxic gel.

Question 17

Which box or liner size should I use for my shipment?

Accepted Answer

Sizes & Ship-Volume Support
 
Choose liner size by volume and product type: e.g., 16 L for single meal kits, 48 L for multi-box palleted shipments. Match with two liners per box for full insulation. Contact our specialists for your bespoke sizing plan.

Question 18

Can I speak to a Puffin Packaging Specialist?

Accepted Answer

Support & Free Samples
 
Definitely. Our friendly, problem-solving team is ready to guide you through off-the-shelf or bespoke solutions. 📧 hello@puffinpackaging.co.uk

Question 19

Can I try before I buy?

Accepted Answer

Support & Free Samples
 
Yes! Request a free sample to test our packaging before ordering. We recommend your own in-house testing for extra peace of mind.

Question 20

How do I get started?

Accepted Answer

Support & Free Samples
 
Request a Free Sample – Test our sustainable food packaging today.
Contact a Specialist – Get tailored advice for your shipping needs.
Join the Return Scheme – Start reusing, recycling, and reducing waste.

Choose Puffin Packaging for reliable, award-winning, and sustainable cold-chain protection — trusted by foodies, pet-food brands, and meal-kit companies since 2017.

Sustainable Food Cold Chain Solutions FAQs